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WARRANTY & RETURNS

WARRANTY:

All of our non-Chinese on-road vehicles are sold with a limited 24 month manufacturer warranty from the date of receipt. We guarantee that all of our vehicles are brand new and in the original manufacturer's crate or box free from defects. The warranty covers only factory defects and is on a parts exchange basis only. Any outside repair labor charges, down time, towing or shipping charges are not covered under warranty. We do not cover misuse or broken parts caused by the user. All warranty is non-transferrable.

The following are warranty limitations and exclusions:

Motorcycles / Scooters:

Covered Parts Description Covered Period
Motor Engine & Transmission 24 Months
Mechanical Components Carburetor 12 Months
Electrical Harness, CDI, Instrument Cluster 12 Months
Battery Battery 30 Days
Suspension Shocks, Forks 12 Months
Brake Caliper 12 Months
Exhaust Header Pipe, Muffler 12 Months
Pulleys Moveable Gearshift Pulley 12 Months
Clutch CVT / Manual Clutch 12 Months

Parts Not Covered Under Warranty
Spark Plugs Throttle Cable, Idle Cable Brake Line Cable, Clutch Cable
Drive Chains,Drive Belts Air Cleaner's Element & Bracket Rear Brake Shoes
Front / Rear Brake Pads Swing Arm Bushing Light Bulbs
Fuses Rubber Parts / Hoses Front / Rear Tires & Tubes
Front / Rear Rims Gear / Engine Oil Front / Rear Brake Rotors
Brake / Clutch Levers Steering Stem Bearings Floor Boards / Pegs
Oil / Fuel Filters Grips Motor Mount Bushing
Body Panels / Mirrors / Windshields Racks / Trunks / Locks Seats


Any damage which results from the following are not covered by warranty:
  • Unavoidable natural disasters, fire, collision, theft, improper storage or transportation
  • Negligence of the periodic maintenance, improper repairs or adjustments or maintenance, excessive riding or using the vehicle when it is under duress such as overheating
  • Using vehicle as a rental vehicle or commercial use
  • Unauthorized modification made to the vehicle, installing performance parts or components on the vehicle that changes the original engineering
  • Issues found to be the direct result of dropping or crashing of vehicle
  • Warranty is not valid unless assembled, inspected (PDI) and maintained by a certified technician.
  • Defective warranty part(s) are required to be returned to exchange for new replacement part(s).
RETURNS:

ALL VEHICLE SALES ARE FINAL. There are no returns on scooters, go karts, ATVs or any off-road vehicles due to shipping expenses.

There is no refund or exchange on parts for the following:
  • Wrong size order on any parts such as tires, rims, big bore cylinder kits, etc. It is the buyer's responsibility to determine what size the vehicles require before placing the order.
  • High Performance / Aftermarket Parts.
  • Electrical Parts.
  • Body Panels, Cowlings, Frames.
  • Special orders, tools, clearance items, and manuals.
  • Most of our orders are processed within the first business day your order is received through an automated computer system. For this reason all cancellations/changes are subject to our return policies including a 6% cancellation processing fee.

RETURNABLE MERCHANDISE:
  • There will be a 30% re-stocking for any returns or exchanges approved by our staff, unless the return is the result of our error.
  • Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any orders returned without an RMA number will not be accepted.
  • Returns must be returned to Scooter Dynasty within 14 days after receiving an RMA#.
  • Customers are responsible for returning the merchandise at their own expense.
  • Merchandise must be returned in new re-sellable condition with the original packaging including but not limited to manuals, tags, serial numbers, UPC code, etc.